Case study

Background

Masamune Tattoos joined TWC in May 2018. They are a friendly small family run business based in Whickham, Newcastle with a focus on producing tattoos to a very high standard. They have a 360 litre clinical waste bin emptied every two weeks and a 5 litre sharps bin emptied every two months.

Why they chose TWC

Masamune switched to TWC after having an awful experience with another company who missed collections and then just refused to take the resulting excess waste. This unreliable service caused many problems for the studio and making the switch to TWC has given them peace of mind that their service will be carried out when scheduled.

Paige at Masamune was asked recently by ‘Total Tattoo Magazine’ that was running an article on clinical waste disposal – Could TWC do anything to improve their service?

“Absolutely nothing. We are 100% happy. We get the same driver every collection and she couldn’t be more lovely and helpful every time. What we pay is well worth it for the service that we receive. It is a regional company that is run like a local one, with the Sales Manager even coming to the studio personally with contracts, contact information and everything we needed when we signed up. We would genuinely recommend TWC to anyone. We have used them for over a year now and have never had a single issue with anything."

TWC prides itself in offering a high level of customer service and seeing articles in magazines about the exceptional customer service that we offer is amazing.

If you have had a similar problem with an existing company letting you down, then please call for a quote today on 01845 525070.