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JOB TITLE: Office Manager Bradford

MAIN PURPOSE OF JOB: To manage the office function, including operational/service management. Based in Bradford, it will require the post holder to travel between sites as required.

Reports to: General Manager

KEY RESPONSIBILITIES

• Day to day running of the Bradford office
• Manage and work with Bradford driving supervisor and driving team
• Implement and maintain office procedures and administrative systems
• H&S Compliance
• HR
• Helping the company to promote high morale and communicate the company’s operating policies, customer issues and safety measures
• Ensuring compliance with laws and regulations
• Day to day management of the office function linked to the management of the washroom service team and to support the driver supervisor
• Ability to create a good plan and determination to accomplish goals
• Excellent critical thinking and problem-solving skills
• Good data analysis, planning and organisational skills
• Excellent written and verbal communication skills
• Good leadership qualities with the ability to provide direction
• Fleet management and maintenance
• BigChange software management as required
• Attend meetings
• A continuous improvement focus

General

• Comply and implement all legal requirements relating to Health & Safety and Employment Law
• Willing to both lead and work in a team as required
• Be courteous, professional and helpful to all customers
• Customer satisfaction focus
• Treat colleagues with dignity
• Assess risk and manage risk
• Ability to work under pressure
• Awareness of limitations and when to seek assistance
• Any other duty reasonably requested by Manager

Person Specification

Behaviours

• Customer focus – Puts the customer first and provides outstanding service
• Communication
• Open, honest and constructive in all dealings
• Excellent interpersonal and communication skills
• Good communicator both verbal and written
• Strong attention to detail
• Good time management skills
• Organised
• Methodical
• Leadership
• Teamwork – supports colleagues
• Flexible – is prepared to support the business in any reasonable way
• Motivated – driven to do what it takes with strong work ethic
• Action - Positive can do attitude
• Supports the growth of the business

Technical

• Experienced IT Skills
• Literate and numerate

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Salary £25-26,000 per annum.

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To apply, please send a CV and covering letter to tracy@twc-group.com